FAQS

Will you have more designs, styles, and products often?

Yes, we will be releasing more styles and products weekly! Be sure to follow us on facebook,instagram and enable notifications for sales and new arrivals!

Do you ship worldwide?

Yes, we do ship Worldwide!

How long will it take to receive my order?

Once you place your order, there will be a 1-4 day processing period followed by a 7-18 day shipping period. In total, it can take anywhere from 2-4 weeks to receive your items. The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment.

May I get a tracking number?

Yes, of course! All orders include tracking after the order is processed (5-7 days). Email: support@nethomebrand.com with your order number if you are missing a tracking number and we will send you one at our soonest convenience. Please note that the order number is not your tracking number.

How can I pay?

We currently accept both PayPal and credit card payments!

What happens if I type in the wrong address?

If you provide us with a wrong address and the shipment has not been sent out please email us at support@nethomebrand.com & we will change it to the correct address if it has been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders!

I want to cancel my order.
  • In case your order is over 24 hours, we can’t cancel your order because we process your order after 24 hours.
  • If still in 24 hours, please send an email with your order ID and the reason why you want to cancel your order to our email address: support@nethomebrand.com.
  • We will check your order and reply as soon as we can.
Why it’s taking so long?

The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment. Our Standard Shipping typically takes 2-4 weeks and depending on how fast customs in our country processes the package.

Taxes & Duties

We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.